Vavvo · Legal
Terms of Use
Last updated September 19, 2026
These Terms govern your use of Vavvo. They work together with booking-specific terms, the Privacy Policy, Regional Addenda, host disclosures and any mandatory local law that applies to your transaction.
1. Who these terms are with
These Terms govern use of Vavvo’s marketplace, website and mobile apps. Before Vavvo accepts live bookings in a market, the contracting Vavvo legal entity, registered address and required legal/privacy contacts must be published in the Legal Center. Mandatory rights under the law that applies to you cannot be waived by these Terms.
2. The marketplace
Vavvo provides technology that helps hosts offer spaces and guests request or book them. Unless Vavvo expressly states otherwise for a specific service, Vavvo does not own, lease, manage or control listed spaces and is not the host, guest or event organiser. The host is responsible for the space and the guest is responsible for the booked activity and attendees.
3. Eligibility and accounts
You must be at least 18 years old and legally able to enter contracts. You must provide accurate information, keep your account secure, and promptly update information that becomes inaccurate. You may not create accounts for deceptive, fraudulent, sanctioned, prohibited or unlawful purposes.
4. Identity verification
Vavvo may require identity verification before booking, hosting, receiving payouts or accessing higher-risk features. Verification is normally performed by a disclosed independent provider. Passing verification confirms that submitted identity evidence satisfied the provider’s process; it does not guarantee a person’s conduct, creditworthiness, safety or suitability. Vavvo may require reverification where reasonably necessary for security, fraud prevention or legal compliance.
5. Private hosts and business/trader hosts
Hosts must declare whether they are acting privately or for purposes relating to a trade, business, craft or profession. A business/trader host must provide accurate business/service contact information and, where applicable, trade-register information, and must certify that its offerings comply with applicable law. Vavvo may display legally required trader information on listing pages. Guests are told when a host has declared itself a private host because trader-specific consumer rights may differ; mandatory rights remain unaffected.
6. Host obligations and listings
A host must have the legal right to offer the space; describe it accurately; disclose material restrictions; keep availability, pricing, capacity and rules current; maintain legally required permits, licences, registrations and insurance; and comply with safety, fire, occupancy, accessibility, zoning, tax and other applicable rules. Vavvo may review, pause, reject or remove a listing where reasonably necessary for law, safety, fraud prevention or marketplace integrity.
7. Guest obligations
Guests must use spaces only for the booked activity, comply with house rules, capacity and time limits, provide accurate event information, supervise attendees where appropriate, respect property and neighbours, and comply with applicable law. Harassment, discrimination, dangerous or illegal conduct, payment circumvention, fraud and misuse of another person’s identity are prohibited.
8. Bookings and contract formation
A booking becomes binding according to the flow shown in the app. For request-to-book listings, the host must accept before payment is requested. For Instant Book listings, confirmation occurs after successful payment. The booking record includes the selected dates/times, attendee count, listing terms, add-ons, cancellation policy and server-calculated price. Existing booking terms are preserved even if the host later edits the listing.
9. Prices, service fees and taxes
Hosts set base prices and eligible add-ons. Vavvo may charge or deduct a disclosed platform service fee. Before payment, the guest is shown the authoritative server-calculated total, currency, configured taxes, add-ons and any refundable deposit. Tax treatment varies by market. Vavvo does not enable live checkout in a market until the platform’s market configuration and legal-compliance gate permit it.
10. Payments and payouts
Payments and payouts are processed through disclosed payment or payout providers. Provider terms may also apply. Vavvo does not store full payment-card numbers in its application database. Hosts must complete provider-required identity, business, tax and bank verification where applicable. A payout may be delayed or held when legally required, when provider requirements are incomplete, or while fraud, chargeback, refund or dispute issues are investigated.
11. Cancellations and refunds
Each listing shows a cancellation policy. Refund eligibility depends on that policy, who cancels, the booking start time in the venue’s local time zone, and any mandatory law that applies. A host cancellation or Vavvo safety/legal cancellation may have different consequences from a guest cancellation. Nothing in a listing policy excludes a refund or remedy that applicable law requires.
12. Security deposits and damage claims
Where a refundable security deposit applies, the amount and treatment are shown before payment. A host damage claim must follow Vavvo’s evidence and timing process. A deposit is not insurance and does not guarantee recovery of every loss. Vavvo may hold or reconcile funds while a supported claim, refund, chargeback or provider investigation is pending.
13. VAVVO Safe and insurance
VAVVO Safe refers to marketplace safeguards such as identity checks, payment controls, private-address handling, booking records, reporting and escalation tools. It is not itself an insurance policy, warranty or blanket reimbursement promise. Any insurance, protection limit or covered benefit applies only where Vavvo expressly identifies an active written policy or protection program for that booking, territory and claim.
14. Reviews, messages and content
Members may create profile, listing, message, review and other content. You retain rights you own in your content but grant Vavvo the permissions reasonably necessary to host, display, format, moderate and distribute it to operate and promote the marketplace. Content must be truthful, lawful and non-infringing. Vavvo may remove or restrict content when reasonably necessary to enforce policy or law.
15. Reports, illegal content and complaints
Users can report listings, members and safety concerns through Vavvo’s reporting and support tools. Vavvo may preserve relevant records, investigate, request evidence, notify affected users where appropriate, restrict content or accounts, and cooperate with lawful authorities. Where a jurisdiction requires a notice-and-action or internal complaint process, Vavvo applies the locally required process.
16. Privacy and platform records
Vavvo processes personal information as described in the Privacy Policy and Data & Permissions disclosures. Booking, payment, payout, tax, identity-status, safety, support and audit records may be retained where reasonably necessary for the transaction, accounting, fraud prevention, dispute resolution, legal claims or regulatory duties even after an account-deletion request.
17. Platform and seller tax reporting
Hosts remain responsible for taxes they owe unless law expressly places a collection or remittance obligation on Vavvo. Some jurisdictions require digital platforms to collect, verify and report seller or transaction information to tax authorities and provide copies to sellers. Where those rules apply, hosts must provide accurate required information and Vavvo may withhold access to payouts or marketplace activity until required due diligence is complete.
18. Sanctions and prohibited jurisdictions
You may not use Vavvo where doing so would violate applicable sanctions, export controls, anti-money-laundering requirements or other legal restrictions. Vavvo may block transactions, payouts, countries, users or providers when required by law or by regulated financial partners.
19. Suspension and termination
Vavvo may restrict, suspend or terminate an account, listing, booking feature or payout where reasonably necessary for a material Terms breach, fraud, safety risk, legal requirement, sanctions issue, provider restriction or repeated marketplace abuse. Where law requires notice, reasons or an appeal/complaint mechanism, Vavvo will provide the required process.
20. Disclaimers and liability
Vavvo provides a marketplace and cannot guarantee the condition, legality or suitability of every space or the conduct of every user. To the maximum extent permitted by law, Vavvo excludes warranties not expressly stated and limits liability consistent with applicable law. No exclusion or limitation applies where the law prohibits it, including non-excludable consumer rights or liability that cannot lawfully be limited.
21. Disputes and governing law
The governing law and dispute forum for Vavvo’s own services will be identified with the final contracting entity and any applicable regional addendum. The host–guest contract may also be affected by the law of the venue or the parties. Any governing-law, forum, arbitration or dispute clause is subject to mandatory consumer and local-law protections that cannot legally be displaced.
22. Changes to these terms
Vavvo may update these Terms when the marketplace, providers, business model or law changes. The current version is published here. Vavvo records the version accepted by signed-in members and may require renewed acceptance before further account use when a change is material.